Contact information

Questions about your order, how to use Heald, or our guarantee? We're here to help.

Email us at hello@trylonde.com and a real person on our team will reply within 1 business day, Monday to Friday.

Email
hello@trylonde.com

Hours
Monday to Friday, 9am to 5pm AEST
Messages sent over the weekend are answered the next business day.

Business details
Heald is a brand of Londe Ltd.
ABN XX XXX XXX XXX
STREET OR PO BOX
SUBURB STATE POSTCODE
COUNTRY

Before you write, you might find your answer here

Where's my order?
You'll get a tracking link by email as soon as your order ships. Orders usually arrive within X–X business days. Full details are in our Shipping Policy.

How do I use Heald?
For best results, apply the balm to clean, dry heels once or twice a day, ideally before bed with the Repair Socks on. Most people notice softer skin within the first week of daily use.

What if it doesn't work for me?
Every order is covered by our 30-day money-back guarantee. Email us within 30 days of delivery and we'll sort it out. See our Refund Policy for the details.

Is Heald right for me?
If you have diabetes, poor circulation, broken or infected skin, or you're under a doctor's care for your feet, please check with your doctor or podiatrist before using Heald.

Helpful to include in your email
Your order number, and a photo if something arrived damaged. It helps us fix things faster.